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As your NDIS ‘un-complicator’, My Plan Manager gives you direct access to a nationwide team of industry experts who spend their days untangling the red tape around the funding of tens of thousands of Australians just like you. We’ll manage your NDIS budget, deal with your providers, pay your invoices (making sure you’re charged the right amount!), and so much more.

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What's NDIS plan manager?

Plan managers are NDIS-registered providers who support participants to manage the funding in their NDIS plans. That means the NDIS pays for our services and we work with you to:

Manage your budget

Deal with your providers

Speak with the National Disability Insurance Agency about your claims

Process your invoices

Offer independent guidance and support

Provide accurate and compliant financial reporting across the lifetime of your NDIS plan

And best of all, we’ll do all of this at no cost to you! Plus, by choosing to have your funding plan managed, you can access a wider range of providers – NDIS-registered and unregistered – and we’ll handle the rest. Once your chosen providers are locked in, you can sit back, and we’ll take care of your finances and make sure you’re paying exactly what you should be for every support and service you receive.

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Why choose My Plan Manager?

We’re Australia’s leading (and largest!) provider of plan management services, and we’ll work with your support coordinators, providers, and wider networks too (if you want us to). That means you’ll have an experienced team around you every step of the way.

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Access

We offer an easy-to-use client portal and mobile app with 24/7 access to your NDIS plan budget, claims history and spending reports

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Advice

We offer up-to-date knowledge, insightful advice, and personalised support from our team of NDIS experts

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Choice

We support you to exercise choice and control over the services and supports you need (plan managed NDIS participants can use both registered and unregistered providers) and how you spend your budget

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Community

We connect you to a community of solutions through Kinora – and to the opportunity to find supports and services through the Kinora marketplace

What’s My Plan Manager?

There’s no doubt about it, the NDIS is a complex beast, and managing your funding (on top of everything else!) can be exhausting. That’s where My Plan Manager comes in. Established in 2014, we were the first in the market to do what we do – support people with disability to get the most out of their NDIS plans – and today, we’re the largest and most experienced provider in the country. With a background in special education and disability policy, our founder – Claire Wittwer-Smith – developed the idea for My Plan Manager around her kitchen table, while working at the National Disability Insurance Agency. Her mission then stands as ours today, to create an inclusive Australia where everyone has the opportunity to reach their full potential. Our values centre around being kind, genuine, innovative and inclusive, and drive everything we do.

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How do I get started with NDIS plan management?

There are three options for managing your NDIS funding – you can choose to have it managed by the NDIA (Agency managed), you can self manage, or you can ask for additional funding for plan management services. You can also choose more than one option and take different approaches to different parts of your NDIS plan. Think plan management is right for you? There’s no cost involved – all you need to do is ask! If you don’t have funding for plan management included in your NDIS plan, you just need to let NDIS staff know you’d like a plan manager to support you, and they’ll take it from there.

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We’re here for participants

We like having My Plan Manager on board. It makes things so much less complicated for us, and the flexibility of choice means we can pick cost effective providers that help to stretch Joseph and Ben’s NDIS plan budgets a little further. My Plan Manager knows exactly what we can and can’t spend the boys’ NDIS funding on. They make sure everything is done correctly and they let me know if a provider has made an error with an invoice, or if there’s something we want to buy or do which can’t be claimed. By working with My Plan Manager, we know we are following the rules and doing everything right. I can ask advice at any time and that’s really important for our family. Sheryl (Mum of Joseph and Ben, longstanding clients of My Plan Manager)

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We know it makes a big difference when you receive personalised service from those you know and trust – people who understand your needs. That’s why we’ve organised our teams around specific states and territories, so you can tap into local area knowledge to get the very best solutions for you. Our mission is to create an inclusive Australia where everyone has the opportunity to reach their full potential, and our people recognise that the best outcomes are achieved when we work in partnership with you, your support coordinators, and wider networks. The end goal is choice and control – and our job is to support you to exercise it!

Kinora – our online community

From the beginning of time, we’ve depended upon communities to provide us with connection and deliver the wellbeing benefits that come from it. So, we created one of our own for people with disability and their supporters, along with NDIS experts, disability sector professionals and service providers. That community is Kinora! In Kinora, you can find more than 10,000 like-minded members with similar interests, experiences and challenges – and connect with providers and subject matter experts with the experience to help you get the most out of life. You may not know them, but inside Kinora’s moderated community you can swap advice and experiences and know you’re not alone. And best of all, it’s a positive space, because it was built for one purpose only – to give and receive support – and that purpose has been honoured and carried into the Kinora culture from Day 1.

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